By placing an order with SARAH JAUNTAROO, you confirm that you are in agreement with and bound by the terms and conditions below.
The Client: The company or individual requesting the services of SARAH JAUNTAROO.
SARAH JAUNTAROO: Primary designer/site owner & employees or affiliates.
SARAH JAUNTAROO will carry out work only where an agreement is provided either by email, telephone, mail or fax.
SARAH JAUNTAROO will carry out work only for clients who are 18 years of age or above. An ‘order’ is deemed to be a written or verbal contract between SARAH JAUNTAROO and the client; this includes telephone and email agreements.
Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, SARAH JAUNTAROO cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.
The website, graphics and any programming code remain the property of SARAH JAUNTAROO until all outstanding accounts are paid in full.
Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by SARAH JAUNTAROO remain the copyright of SARAH JAUNTAROO and may only be commercially reproduced or resold with the permission of SARAH JAUNTAROO.
SARAH JAUNTAROO cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
Any additions to the brief will be carried out at the discretion of SARAH JAUNTAROO and where no charge is made by SARAH JAUNTAROO for such additions, SARAH JAUNTAROO accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.
The client agrees to make available as soon as is reasonably possible to SARAH JAUNTAROO all materials required to complete the site to the agreed standard and within the set deadline.
SARAH JAUNTAROO will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
SARAH JAUNTAROO will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.
SARAH JAUNTAROO will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.
SARAH JAUNTAROO will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers or software, although SARAH JAUNTAROO aim to resolve any of these issues as soon as possible.
Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e. if the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non-payment will result in legal action being taken if necessary.
SARAH JAUNTAROO cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.
Any scripts, cgi applications or software (unless specifically agreed) written by SARAH JAUNTAROO remain the copyright of SARAH JAUNTAROO and may only be commercially reproduced or resold with the permission of SARAH JAUNTAROO.
Where applications or sites are developed on servers not recommended by SARAH JAUNTAROO, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed.
Where large applications are to be developed, it is the client´s responsibility to provide a suitable testing environment which is identical to the final production environment.
The client is expected to test fully any application or programming relating to a site developed by SARAH JAUNTAROO before being made generally available for use. Where “bugs”, errors or other issues are found after the site is live, SARAH JAUNTAROO will endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.
SARAH JAUNTAROO will endeavour to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 8 and to an acceptable level with Mozilla browsers. SARAH JAUNTAROO can offer no guarantees of correct function with all browser software.
Free use of chosen domain name with our entire range of hosting packages, domain names purchased by SARAH JAUNTAROO will remain the property of SARAH JAUNTAROO unless otherwise specified. Hosting incurs a yearly cost to keep a clients website activated online. All clients will be notified two weeks prior to the hosting renewal date. Should the hosting of a website be deactivated due to late payment, a reconnection charge is probable however this is solely at the discretion of SARAH JAUNTAROO.
Due to SARAH JAUNTAROO’s strict studio scheduling, it is our policy that all contents for projects are submitted no later than 7 working days after the initial deposit has been received.
Should content be submitted after the allocated time, SARAH JAUNTAROO reserve the right to charge a delay fee.
A 50% non returnable deposit is required from any new client before any work commences.
It is Sarah Jauntaroo’s policy that any outstanding payments for work carried out by SARAH JAUNTAROO or its affiliates are required to be paid in full, no later than 3 days upon full completion of the website unless by prior arrangement with SARAH JAUNTAROO.
We will contact clients via email and telephone to remind them of such payments if they are not received when due.
Following consistent non-payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures.
Anyone who experiences a problem with their web service provided by SARAH JAUNTAROO should raise the matter directly using our online contact form or email us to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.
SARAH JAUNTAROO will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.
The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.
A formal complaint should be made in writing to SARAH JAUNTAROO, who will acknowledge receipt and ensure that the matter is looked into as soon as possible.
An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.